The Desk appreciates the support of readers who purchase products or services through links on our website. Learn more...

Plex pulls plug on problematic platforms

The popular network streaming app is dropping support for older-model smart TVs and streaming devices that aren't compatible with certain security measures.

The popular network streaming app is dropping support for older-model smart TVs and streaming devices that aren't compatible with certain security measures.

The logo of streaming service Plex. (Graphic: The Desk)

Popular network streaming application Plex says it will end support for some LG, Vizio and Hisense smart TVs at the end of the month because those devices are not able to support certain security mechanisms.

The announcement was made in an email sent to some Plex users that was obtained by The Desk on Friday.

In the email, Plex said it would stop supporting those devices and others because they are “unable to use modern, secure connections when communicating with our services.”

Though TV sets manufactured by LG, Vizio and Hisense were specifically mentioned in the email, users of older-model TiVo DVR devices also reported receiving the message. Plex is one of a handful of apps that is natively supported on TiVo Series 3, TiVo HD and TiVo Bolt models. It was not immediately clear which of those models would lose Plex support.

The email encourages users of older devices to make the switch to a Google Chromecast, Roku or Amazon Fire TV streaming device if they want to continue using Plex’s services.

Photo of author

About the Author:

Matthew Keys

Matthew Keys is the publisher of The Desk and reports on the business and policy matters involving the broadcast television, streaming video and radio industries. He previously worked for Thomson Reuters, Disney-ABC, Tribune Broadcasting and McNaughton Newspapers. Matthew is based in Northern California, has won numerous awards in the field of journalism, and is a member of IRE (Investigative Reporters and Editors).