Some customers of Fubo TV are having trouble paying for the sports-centric streaming service due to an issue involving payment processor MasterCard and another financial institution.
The issue began popping up this week after some customers were told their automatic payment for Fubo TV did not go through.
The problem was first publicized by a social media user on Reddit, who complained their payment did not go through as expected. At least one other person chimed in, saying they had difficulties paying for Fubo TV this month with a MasterCard linked to their account.
In a statement to a marketing blog, a spokesperson for Fubo TV confirmed that an “isolated issue with one credit union and MasterCard” was to blame, and affirmed MasterCard was looking into the matter.
Affected users can temporarily bypass the issue with MasterCard by signing up for a free account with Privacy.com, then creating a free, virtual Visa debit card that is linked to their checking or savings account. Privacy.com also allows users to set payment limits, so they’re not charged more per month for services that they don’t want or need.
The problem with MasterCard doesn’t appear to be anything on Fubo TV’s end, though the company has experienced issues in the past that have impacted the accessibility of their streaming service.
Last December, Fubo TV affirmed it was the target of a significant cyberattack that prevented some customers from watching Fox and Telemundo’s telecast of the 2022 FIFA World Cup soccer tournament. The interruption was brief, and most streamers were able to watch the end of the match, as well as replays on other channels.
A company official said Fubo TV was investigating the attack and working with law enforcement on the matter. No additional information on the matter has been released beyond the company’s original bulletin.