The Desk appreciates the support of readers who purchase products or services through links on our website. Learn more...

Web service outage forces some streamers to go dark

A stock image of an Internet server with Ethernet cables
(Stock image via Pexels)

An outage at the content delivery network (CDN) service Fastly forced dozens of major websites to go offline early Tuesday morning.

The issue impacted several streaming video services, including Vimeo, Amazon, the Walt Disney Company’s Hulu and AT&T WarnerMedia’s HBO Max, resulting in prolonged outages cross those products.

Other web properties impacted by the glitch included the websites of the New York Times, the Financial Times, the Verge, Stripe, CNN and PayPal.

The services use Fastly’s CDN product, which caches web files across various servers spread out throughout the world. The product reduces the time it takes for a website to load or for certain files, like videos, to download. For a streaming service, a CDN like Fastly can shave seconds off the time it takes for a movie or TV show to load up on a smart TV, phone or tablet.

Other companies, including Amazon Web Services and CloudFlare, offer CDNs of their own, but Fastly has become something of a media darling since it was introduced several years ago, with many major media organization choosing it over the competition to serve its audience.

On Tuesday, Fastly acknowledged that a “global CDN disruption” was to blame for the outages affecting its clients. The problem was resolved less than two hours later. The specific cause of the issue was not revealed.

Get stories like these in your inbox, plus free breaking news alerts on business and policy matters involving media and tech.

Get stories like these in your inbox, plus free breaking news alerts on business and policy matters involving media and tech.

Photo of author

About the Author:

Matthew Keys

Matthew Keys is a nationally-recognized, award-winning journalist who has covered the business of media, technology, radio and television for more than 11 years. He is the publisher of The Desk and contributes to Know Techie, Digital Content Next and StreamTV Insider. He previously worked for Thomson Reuters, the Walt Disney Company, McNaughton Newspapers and Tribune Broadcasting.
Home » News » Industries » Technology » Web service outage forces some streamers to go dark